Shipping & Return Policy

Shipping Policy

Order Processing & Turnaround

We process and ship orders within 24 hours, Monday through Friday, 8 a.m. -5 p.m. EST.Orders placed before 12 p.m. EST typically ship the same day.Carriers & Tracking

We ship via USPS, FedEx, and UPS.

If a tracking number is provided by the carrier, we will update your order with the trackinginformation.

Please note that some orders shipped via USPS First Class mail may not include trackingdetails.

Shipping Rates

US Orders: Calculated at checkout.

International Orders: Calculated at checkout.

All orders placed before 12 p.m. EST will typically ship the same day.

Route Shipping Insurance

We offer optional shipping insurance through Route. This coverage protects against damage,loss, or theft while in transit.

· If you deselect Route Shipping Insurance, you accept responsibility for any packages that aredamaged, lost, or stolen, and Casa de Sante will not be able to issue a refund or replacement. If you have purchased Route Shipping Insurance, you will receive a confirmation email fromRoute and may file a claim by following their instructions.

o Lost orders: Claims for packages marked "delivered" but not received must be filed after 5days and before 15 days from the date of delivery. Claims for packages that are not marked“delivered" must be filed after 7 days (20 for international) and within 30 days of the last

checkpoint.

0Damaged Orders: File a claim immediately with photo documentation of the damageditems and packaging.

Shipping Address Policy

Casa de Sante is not responsible for shipments delayed or returned due to an incorrect orundeliverable address.

Please ensure your shipping information is accurate before completing your purchase.If a package is returned to us because of an invalid address, shipping charges are non-refundable.

If we cannot create a label due to an invalid address, we will contact you for corrections. If wedo not receive a response within 24 hours, the order will be canceled and fully refunded.

Back Orders

If an item is on backorder, we will ship in-stock items immediately and ship the remainingitem(s) once available. You will not incur additional shipping charges for separate shipments.

Returns, Refunds & Exchanges

Our return policy is valid for 30 days from the date of purchase. Unfortunately, we cannot offerrefunds or exchanges after this period.

Eligibility for Return

Items must be unopened, uneaten, and in the original packaging.

Digital products are non-refundable.

Damaged Goods

If you have Route Insurance, please file a claim with Route immediately, including photo

evidence of the damaged product and packaging.

If you did not purchase Route Insurance, you accepted responsibility for any damage, loss, ortheft in transit, and Casa de Sante will not issue a refund or replacement.Refunds

· Once your return is received and inspected, we will email you regarding the approval orrejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to youroriginal method of payment within a set number of days.

· For missing or late refunds, please check your bank account or contact your credit card

company for delays before contacting us at sales@casadesante.com.

Gifts

If the item was purchased as a gift and shipped directly to you, you will receive a gift credit forthe value of the return once the item is received.

· If the gift giver had the order shipped to themselves to give later, the refund will go to them,and they will find out about your return.

Shipping Your Return

You are responsible for the shipping costs when returning an item. Shipping costs are non-refundable.

If you receive a refund, the original shipping cost will be deducted from your refund.

To initiate a return or learn more, please visit our Return Center.

International Shipping

All site prices are in US dollars (USD). Your credit card company will bill you in your localcurrency at the current exchange rate.

The customer (importer of record) is responsible for complying with all laws and regulations ofthe destination country.

Additional taxes, customs duties, and fees may apply once the shipment reaches your country.

Any such charges are the responsibility of the recipient.

Customs, duties, and taxes are non-refundable. If you refuse a shipment due to these fees,neither the original shipping cost nor any return shipping charges will be refunded.

Providing a reachable phone number at checkout is recommended to avoid delays caused bycustoms clearance.

For questions about our Shipping & Return Policy or other inquiries, please contact us atsupport@casadesante.com.

We appreciate your business and look forward to serving you again!